Process Management Services

We redesign client workflows to increase revenue and reduce
costs. Our innovative approach enlists employees as partners in
all stages of the effort, promoting buy-in and leading to successful implementations.

Process Analysis & Redesign

Using friendly, non-judgmental, conversational interviews and workplace observation, we discover how employees really do their jobs. We then analyze the current process to identify changes that will enhance efficiency and align process with business strategy. The detailed knowledge we collect enables us to make recommendations that are both unique and workable in each client's situation.

We have created a highly interactive tool to roll out the redesigned workflow to impacted employees, facilitating buy-in and jump-starting the implementation process. We work actively during the execution phase to promote success and to stand behind our work.

Technology

A process document from InSight Partners can become a requirements document for application selection. Our process defines all the steps that the business needs to take to accomplish its goals and therefore defines the very specific ways in which an application must support the process.

Once the application is selected, we work with the client to assure that it is properly configured to support the workflow we have designed. If work-arounds are required, we can usually alter the workflow without destroying its integrity. And if no work-around is available, we can identify the effect on overall process of significantly changing the workflow versus the cost of a customization.

In every case, our clients have reduced expense, increased revenue, or both.